Privacy & Cookie Policy

1. Information We Collect

When you use our website, book an appointment, or request a virtual smile assessment, we collect personal and health-related details you voluntarily submit:

• Contact Details: Full name, phone/WhatsApp number, email address, and country of residence.
• Clinical & Dental Data: Panoramic X-Rays (OPG), dental photos, and clinical notes provided for evaluation.
• Technical & Browsing Data: IP address, browser type, device identifiers, and site usage data via cookies.

2. Legal Basis & Purpose of Data Processing

Your data is processed strictly in accordance with Albanian Law No. 9887 "On Personal Data Protection" and the European General Data Protection Regulation (GDPR):

• Medical Consultations: Reviewing dental conditions and preparing preliminary customized treatment quotes.
• Travel & Concierge Organization: Coordinating airport pickup and appointments in Tirana.
• Direct Communication: Replying to queries via WhatsApp, email, or telephone.
• Marketing & Analytics: Measuring ad campaign performance (subject to your explicit cookie consent).

3. Cookies, Google Ads & Meta Pixel (Consent Mode v2)

We utilize measurement technologies from third-party advertising partners including Google LLC (Google Ads & Analytics) and Meta Platforms, Inc. (Meta Pixel).

Our site implements Google Consent Mode v2. No advertising or tracking cookies (`ad_storage`, `ad_user_data`, `ad_personalization`) are stored or shared unless you click "Accept All" on our cookie banner. You can alter or withdraw your consent at any time by clearing your browser cache.

4. Data Retention & Confidentiality

Medical files and dental photos are treated with strict doctor-patient confidentiality. Data sent via FormSubmit is transmitted through encrypted TLS/SSL channels directly to our clinic email (info@noormdental.com) and is never sold, rented, or transferred to unauthorized third parties.

5. Your Rights

Under applicable data protection laws, you possess the following rights regarding your personal data:

• Right to access and obtain a copy of your stored clinical records.
• Right to rectify incorrect contact or personal information.
• Right to request the deletion ("Right to be Forgotten") of non-statutory medical records.
• Right to withdraw cookie or marketing consent at any time.

To exercise any of these rights, please contact our privacy compliance officer at info@noormdental.com.